Daniel Pullan
Skills
- Experience with Windows, MacOS (including iOS) and Linux (including Android) Systems, including Windows and Linux Servers (both Debian and Red Hat based).
- Strong self learning skills, whilst also building training/teaching abilities. I have been responsible for the learning and development of up to 50 engineers at a time.
- Lots of experience with Microsoft systems - Active Directory, Group Policies, Office 365, Intune, Exchange, SharePoint, OneDrive etc.
- Strong communication skills - I am able to convey complex technical ideas in a manner that is understandable to the audience I am speaking to, whether that be an end user, a colleague or management.
- I am a TAP Accredited Learning & Development Professional.
Cyber Security Analyst at Davies Group (2024 - Current)
- This role is a secondment into the Cyber Security team.
- As part of this role, I also work closely with the Security Operations team.
IT Technical Trainer at Davies Group (2020 - 2024)
- I started at Davies as a 1st Line Support Engineer in 2020. I was promoted to 2nd Line in 2021, then promoted to IT Technical Trainer in 2023.
- Whilst I was a Support Engineer, I was supporting users within Davies with a range of issues. The environment I supported was initally a Hybrid Microsoft environment (local file servers, local exchange servers, Active Directory, SCCM etc), which then became a Cloud Microsoft environment (Office 365, Exchange Online, Azure AD, Intune).
- In my role as a IT Technical Trainer, my main task was to train both current and new engineers. I was also responsible for changing processes, managing inductions, interviewing potential new staff and liasing with other teams within Davies.
IT Technician at Enable Business (2020 - 2020)
- Work alongside a small team supporting customers with IT Support, hosted voice, mobile phone support, website management and development, SEO and more.
- Developed a Python application with authentication, database queries, geolocation and more.
IT Technician at Glenmoor and Winton Academies (2017 - 2019)
- Support over two thousand users in the academies using a mixture of a helpdesk, direct emails, walk-ins and phone calls.
- Shift To The Cloud: Upgrade all machines to Windows 10, deploy Office 365 and Onedrive. Ensure all servers are on a supported operating system.
- GDPR: Run checks on all BYOD devices, ensure they are running a supported operating system with antivirus installed.
- Make content and minor layout changes to the school websites.
- Outside of my usual job description, I often also completed video editing work. This included shooting and editing a short video for the school's #GWProud initiative.
Apprentice IT Technician at Poole High School (2016 - 2017)
- Complete tasks relating to Apprenticeship.
- Resolve issues and complete tasks using the custom built internal helpdesk system.
- Create and deploy a custom digital signage solution, which was deployed on Raspberry Pi single board computers.. Initially this was using the original Model Bs and was later migrated to Raspberry Pi 3s which allowed for more features such as videos and twitter feeds.
Web Developer at Dorset Scrap Store (2014 - 2017)
- Design and create a WordPress based website, supporting non-technical users with the basics of creating web content.
- Manage and host the Linux webserver, ensuring security patches are applied and completing maintenance outside of usual operational hours.
- Advise on technical aspects of running a small business / charity, including networking and PoS systems.
Qualifications
- BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (ProCom)
- BTEC Level 2 Certificate in ICT Systems and Principles
- TAP Certificate in Training Delivery
Hobbies
In my free time, I spend time with my daughter Lily. When I can, I also enjoy going to gigs, gokarting and playing drums. I sometimes work on personal projects (usually written in Python, however I'm in the 'Hello World' stages with Golang and Rust).