Daniel Pullan

• email contact@danielpullan.co.uk
• website danielpullan.co.uk

About

Driven Cyber Security Analyst with over 8 years of IT experience transitioning from IT support and technical training to cybersecurity. Recently completed a 6-month secondment as a Cyber Security Analyst, gaining CompTIA Security+ certification and hands-on experience in Microsoft Defender, Sentinel, Intune, Azure and Rapid7. Adept at problem-solving, process documentation, and query building for threat hunting. Strong communicator with a proven ability to lead training and development programs for technical teams. Actively pursuing ISC2 CISSP.

Skills

• Cybersecurity Tools: Microsoft Defender, Sentinel, Intune, Azure, Rapid7 Vulnerability Management, Mimecast, Okta, ServiceNow Security Incident Response, ServiceNow Vulnerability Management and CyberArk
• Technical Proficiency: Microsoft's Cloud Platforms (Azure, Office 365, Exchange), All Major OS's (Windows, Mac, Linux, iOS, Android etc)
• Programming/Scripting Languages: KQL, Python, HTML/CSS, PHP, Bash and Powershell
• Threat Hunting & Incident Response: KQL for query building and investigation
• Training & Development: TAP Accredited Learning & Development Professional, responsible for onboarding and training up to 50 engineers
• Project Management: Collaborated on Project SOC, implemented Security Incident Response and Vulnerability Management using ServiceNow

Cyber Security Analyst at Davies Group (May 2024 - November 2024)

• This was a 6 month secondment into the Cybersecurity team as a Cyber Security Analyst.
• I gained my CompTIA Security+ qualification, as well as started studying for my ISC2 CISSP qualification. I also started learning new skills on TryHackMe and ended up in the top 7% within a few weeks.
• Gained experience with Microsoft Defender, Microsoft Sentinel, Microsoft Intune, Microsoft Azure, Rapid7, Mimecast Admin, Okta Admin and CyberArk.
• After becoming proficient in threat hunting using KQL, created shared KQL queries and functions in Microsoft Defender and Microsoft Sentinel.
• Investigated alerts from multiple sources such as users, external intelligence, the external SOC team or alerts within Defender and Sentinel.
• Assisted in the completion of Project SOC - which involved working with internal and external teams in setting up the Security Incident Response and Vulnerability Management modules in ServiceNow. This required a mix of knowledge between understanding processes and procedures, Cybersecurity and the ServiceNow platform.
• Documented the working processes of the Security Operations team as well as supported in designing, documenting and implementing new working processes.

IT Technical Trainer at Davies Group (February 2023 - May 2024)

• Promoted to Technical Trainer following the completion of training and onboarding an entire new Support team in the US.
• I got involved in several management tasks, including hiring new engineers, supporting engineers on PIP plans, weekly calls with all of the Servicedesk managers and team leads.
• When needed, I would often lead daily huddles for different teams within Support. I usually ran the weekly meeting that involved the entire servicedesk.
• Created and implemented an entire onboarding process for new engineers, with a form to track onboarding, created training resources that map 1-1 with the onboarding document.
• Became responsible for managing licences and assigning learning resources within LinkedIn Learning and Pluralsight.
• Responsible for LogMeIn rescue, moving away from generic accounts to named accounts for each engineer, with appropiate restrictions put in place for different teams depending on requirements.
• Setup a weekly call with the Cybersecurity team in order to deal with and manage issues between the teams, to handle issues before they were escalated to HR.

2nd Line Engineer at Davies Group (December 2021 - February 2023)

• Promoted to 2nd Line after a little over a year.
• I became the next tier of support for issues which were directly supported by 2nd Line or issues where 1st Line were unable to resolve and followed a ticket escalation process.
• After a few months in this role, I was spending more time supporting and training the engineers around me on both 1st and 2nd line. When the time came to setup a local support team in the US, I took on the responsibility of training the new engineers. This then resulted in the creation of a Technical Trainer role which I then applied for and got.

1st Line Engineer at Davies Group (October 2020 - December 2021)

• First portal of call for support requests into the Servicedesk. We only supported internal users. With how rapid growth was, we went from around 3000 users to 9000 users in my time with Davies Group.
• Applications supported on a daily basis included several internal claims management systems, several telephony systems (different flavours of Avaya), Mirosoft Windows, end user devices managed with SCCM, Microsoft Office, Android, Sophos, Pulse Secure (VPN solution) and more.

IT Technician at Enable Business (January 2020 - October 2020)

• Work alongside a small team supporting customers with IT Support, hosted voice, mobile phone support, website management and development, SEO and more.
• Developed a Python application with authentication, database queries, geolocation and more.

IT Technician at Glenmoor and Winton Academies (December 2017 - December 2019)

• Support over two thousand users in the academies using a mixture of a helpdesk, direct emails, walk-ins and phone calls.
• Shift To The Cloud: Upgrade all machines to Windows 10, deploy Office 365 and Onedrive. Ensure all servers are on a supported operating system.
• GDPR: Run checks on all BYOD devices, ensure they are running a supported operating system with antivirus installed.
• Make content and minor layout changes to the school websites.
• Outside of my usual job description, I often also completed video editing work. This included shooting and editing a short video for the school's #GWProud initiative.

Apprentice IT Technician at Poole High School (September 2016 - December 2017)

• Complete tasks relating to Apprenticeship.
• Resolve issues and complete tasks using the custom built internal helpdesk system.
• Create and deploy a custom digital signage solution, which was deployed on Raspberry Pi single board computers.. Initially this was using the original Model Bs and was later migrated to Raspberry Pi 3s which allowed for more features such as videos and twitter feeds.

Qualifications

• BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (ProCom)
• BTEC Level 2 Certificate in ICT Systems and Principles
• TAP Certificate in Training Delivery
• CompTIA Security+

Hobbies

In my free time, I spend time with my daughter Lily. When I can, I also enjoy going to gigs, gokarting and playing drums. I sometimes work on personal projects (usually written in Python, however I'm in the 'Hello World' stages with Golang and Rust).